Return & Refund Policy

If you are not satisfied with the product purchased from us for any reason (conditions apply), you may return the product to us within 7 days for a full cash refund of the product price.

Conditions

• All damaged products should be reported within 48 hours of delivery.
• Returns due to following reasons will not be accepted.
  • Product is damaged due to wear and tear or customer negligence.
  • Products sold under special promotions
  • Customized products made to special orders
• The buyer should bear return charges
• ceyloncrafts.lk reserves the right to exclude any specific product from return/refund eligibility.

Return Process

Before making a return, ensure that you have reported the damaged product to ceyloncrafts.lk and have received a return approval.

Returns can be done by following these simple steps:

• To make a return, send us an email explaining the reason for the return.
• Ship/Courier your item back to us in its original packaging. We strongly encourage you to return the item via a trackable method.
• All returns should be done within 48 hours of delivery.

Refund Process

• Only the cost of the product will be refunded. No refund will be made on the shipping or courier charges.
• We will typically issue your refund within 48-72 hours of receiving the package.
  
• if the company accept refund request those must be made to the customer payment originated media.